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Store Policy

Terms and Conditions and Refund Policy

Welcome to Rachika Fashions! Before proceeding with your order, please read and understand the following terms and conditions, which govern the use of our website and the purchase of our custom-made dresses.

  1. Customization and Measurements: When placing an order for a custom-made dress, please ensure that the measurements provided are accurate. We rely on these measurements to create your garment, and once cutting has commenced, changes cannot be made. The measurements received before cutting will be considered final.

  2. Product Variation: While we strive to accurately represent the colors and patterns of our garments in the product images, please note that the colors of prints may vary slightly from the original picture. This variation can occur due to the texture and characteristics of the fabric. We make every effort to provide the closest possible match to the original design.

  3. Order Confirmation: After placing an order on our website, you will receive an order confirmation email. This email serves as an acknowledgment of your order and contains the details of the items purchased. Please review the order confirmation carefully, and if there are any discrepancies or errors, kindly contact our customer care team immediately.

  4. Pricing and Payment: All prices displayed on our website are in Indian Rupees (INR) and are inclusive of applicable taxes. We accept various payment methods, including credit cards, debit cards, net banking, and other available options. Payment must be made in full at the time of placing the order.

  5. Shipping and Delivery: We aim to process and ship orders in a timely manner. The estimated delivery time will be provided at the time of order placement. Please note that delivery times may vary depending on the destination and any unforeseen circumstances beyond our control. We will provide you with tracking information once your order is dispatched.

  6. Returns and Exchanges: As our custom-made dresses are created specifically for you, we do not accept returns or offer refunds unless there is a manufacturing defect or an error on our part. In such cases, please contact our customer care team within 48 hours of receiving your order, and we will assist you with the return or exchange process.

  7. Intellectual Property: All content on our website, including images, designs, logos, and text, is the intellectual property of Rachika Fashions and protected by copyright laws. Unauthorized use, reproduction, or distribution of our content is strictly prohibited.

By placing an order with Rachika Fashions, you acknowledge and agree to abide by these terms and conditions. We reserve the right to modify or update these terms at any time without prior notice. It is your responsibility to review the terms and conditions periodically for any changes.

If you have any questions or require further clarification regarding our terms and conditions, please contact our customer care team before placing your order.

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Customer Care

At Rachika Fashions, we prioritize your satisfaction and strive to provide exceptional customer care. We are dedicated to ensuring your shopping experience with us is smooth, enjoyable, and hassle-free.

Our customer care team is here to assist you with any inquiries, concerns, or feedback you may have. Whether you need assistance with product selection, sizing, order tracking, or any other aspect of your shopping journey, we are ready to help.

You can reach our friendly customer care representatives through the following channels:

1. Phone: Call our customer care hotline at +91 9891762550 during our business hours to speak directly with a representative.

2. Email: Send us an email at, and we will respond to your query as quickly as possible.

3. Live Chat: Visit our website and engage in a live chat session with one of our customer care agents for real-time assistance.

We value your feedback and are committed to continuously improving our services. If you have any suggestions, comments, or concerns, please don't hesitate to let us know. Your feedback helps us enhance our offerings and ensure we meet and exceed your expectations.

At Rachika Fashions, we are grateful for your support, and we are dedicated to providing you with an exceptional customer care experience. Thank you for choosing us as your trusted destination for exquisite custom-made dresses and personalized service.

Privacy & Safety

Privacy Policy for Rachika Fashions:

At Rachika Fashions, we are committed to protecting the privacy and personal information of our customers in accordance with Indian law. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information provided by our users. By accessing our website and providing your personal information, you consent to the practices described in this policy.

  1. Information Collection: We collect personal information such as name, age, gender, location, and purchase history when you place an order on our website. This information is necessary for order processing, delivery, and improving our services. We may also collect non-personal information such as browser type, device information, and website usage statistics for analytical purposes.

  2. Use of Information: We use the collected information to process orders, communicate with customers, personalize the shopping experience, and improve our products and services. We may also use the information to send promotional offers, updates, and newsletters, but you can opt out of these communications at any time.

  3. Information Sharing: We may share personal information with trusted third-party service providers involved in order processing, payment processing, shipping, and customer support. These providers are bound by confidentiality agreements and are prohibited from using your personal information for any other purpose. We do not sell, rent, or trade personal information to third parties for marketing purposes.

  4. Data Security: We implement industry-standard security measures to protect the personal information you provide. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We recommend using strong passwords, regularly updating your account information, and keeping your login credentials confidential.

  5. Data Retention: We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once the order is dispatched, we securely store the information for record-keeping purposes.

  6. User Rights: You have the right to access, correct, update, or delete your personal information held by us. If you wish to exercise any of these rights or have any concerns regarding your privacy, please contact us using the information provided at the end of this policy.

  7. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can modify your browser settings to control or block cookies, but this may affect certain features of our website.

  8. Updates to the Privacy Policy: We reserve the right to update or modify this Privacy Policy from time to time. Any changes will be effective upon posting the updated policy on our website. We encourage you to review this policy periodically.

If you have any questions or concerns regarding our Privacy Policy or the handling of your personal information, please contact us at [contact information]. We will address your queries and concerns promptly.

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Wholesale Inquiries

Thank you for your interest in Rachika Fashions! We welcome wholesale inquiries and offer exclusive opportunities for retailers and distributors to partner with us.

At Rachika Fashions, we take pride in our exquisite collection of custom-made dresses, crafted with meticulous attention to detail and a commitment to exceptional quality. If you are a retailer or distributor looking to add our stunning Indian fashion pieces to your offerings, we would be delighted to explore a potential collaboration.

As a wholesale partner, you can expect:

  1. Competitive Pricing: Benefit from competitive wholesale pricing on our diverse range of custom-made dresses.

  2. Wide Product Range: Access a wide selection of traditional and contemporary Indian outfits that cater to various preferences and occasions.

  3. Quality Craftsmanship: Showcase garments that are carefully crafted using premium materials and impeccable workmanship.

  4. Personalized Service: Receive dedicated support and personalized assistance from our team to ensure a smooth and successful partnership.

  5. Timely Delivery: Count on prompt and reliable delivery to ensure your inventory is stocked with our latest designs.

To initiate a wholesale partnership or to learn more about our wholesale program, please reach out to us at [wholesale contact information]. We look forward to collaborating with you and bringing the beauty of Rachika Fashions to a wider audience.

Please note that wholesale inquiries are subject to review and approval.

Cancellation and Refund Policy:

At Rachika Fashions, we strive to provide you with the best shopping experience and ensure your satisfaction with our products. Please read our cancellation and refund policy carefully to understand the guidelines for cancelling an order and seeking a refund.

  1. Order Cancellation: You may cancel your order within 24 hours of placing it. To cancel an order, please contact our customer care team as soon as possible, providing the order details. Orders that have already been processed or shipped cannot be cancelled.

  2. Delayed Delivery: We make every effort to deliver your order within the estimated timeframe mentioned at the time of purchase. If we are unable to deliver your order within 20 days from the date of placing it, you have the option to cancel the order and receive a full refund. Please contact our customer care team for assistance in such cases.

  3. Manufacturing Defects: In the unlikely event that your order has a manufacturing defect, we will provide a full refund. To be eligible for a refund, the defect must be verified and confirmed by our quality check team. Please contact our customer care team within 48 hours of receiving the defective item, providing relevant details and supporting evidence, such as photographs.

  4. Refund Process: Once your cancellation or refund request is approved, we will initiate the refund process. Refunds will be issued using the original payment method used during the purchase. The refund amount will include the full purchase price, including any applicable taxes and shipping charges paid at the time of placing the order.

  5. Return of the Product: In the case of a refund due to manufacturing defects, we may request you to return the defective item. We will provide instructions for the return process, including any associated shipping arrangements. Return shipping costs, if applicable, will be borne by us.

  6. Non-Refundable Items: Please note that customized items, where the measurements or design specifications are unique to your order, are non-refundable unless there is a manufacturing defect.

  7. Communication and Resolution: Our customer care team is available to address any concerns or issues you may have regarding cancellations or refunds. We aim to provide timely and satisfactory resolutions to ensure your utmost satisfaction.

It is important to note that this cancellation and refund policy is subject to change without prior notice. We recommend reviewing this policy periodically for any updates.

If you have any questions or require assistance regarding cancellations or refunds, please contact our customer care team at [customer care contact information]. We will be happy to assist you.

Payment Methods

Payment Methods

  • Credit / Debit Cards


  • Offline Payments

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